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TERMS AND CONDITIONS

Shipping:

All our products include FREE worldwide tracked courier delivery.  Once your order is placed, we will send you a tracking number to track your order online.  We use Aramex for all products.  We require a physical address and contact number (courier items cannot be delivered to PO boxes).  Please ensure you provide the correct day time delivery address and contact number!   Any incorrect information will delay the arrival of your order and you will be liable for any additional charges.

Estimated delivery times:

Courier is sent via Aramex courier service and worldwide delivery is 3-7 working days.  A tracking number will be sent via the provided email address once the product has been dispatched; the order can be tracked on www.aramex.com.  Please note that in some countries the product is passed on to a 3rd party courier to deliver and could, therefore, affect the tracking and/or delivery times.

Duties and Taxes?

Depending on your country, you might be charged duties and taxes, please inquire at your local customs office for more information regarding this, we take no responsibility for any additional charges incurred.  The same returns policy is applied if you are unhappy with the tax or duties charges and wish to return the product.  You will be responsible for ALL the shipping charges (initial and return), and a refund will only be issued once we receive the products.

Please make sure you receive the invoice from the customs office and NOT the courier, as they are known for overcharging.  You can request this from them at any time.

Returns:

If the product does not meet your satisfaction, does not fit, or for any other reasonable reason for a refund, we will accept a return and refund you in full.  The customer will be responsible to pay for ALL the shipping (initial and return) to return the product.  We will only issue a refund once we receive the product.

Sizing:

If you have any questions relating to the sizing or fit, please don’t hesitate to contact us; as if the item does not fit, the customer will be responsible for ALL the shipping costs (initial and return) to return the product to us, or to exchange it, and we will only issue a refund once we receive the product.

Please see the sizing charts.

Payment methods:

We use PayPal to process all payment on our store.  They are a secure and authorized service provider.  Please click here for more information about them (www.paypal.com).

Payment can be made via a PayPal account by logging in when prompted at checkout or by clicking on the option below to pay with a credit or debit card.  We accept Visa, Master Card, Discovery and American Express.   Charges will depend on your bank and card type.

Our store currency is US$, which means all payments are processed in that currency.

Invoicing:

You will receive a confirmation of your order, and an invoice from PayPal.  If you require a more detailed invoice, please contact us.

Privacy policy:

Black Line Sprinting (Pty.) Ltd. is committed to protecting your privacy in line with the applicable data protection and privacy laws.  This privacy policy applies to all the pages on this website.  You can visit our website without disclosing any contact details or privacy information.  All the personal information gathered on the website and throughout the check-out process is only used to identify those that subscribed to the mailing list, and to fulfil placed orders.  If you sign up to our newsletter, contact form or place an order (whether successful or not); you will be automatically added to our mailing list.  All data collected by our 3rd party payment gateways are not our responsibility and by engaging with them you agree to their privacy policy.  We will not pass on or sell this information (contact details and delivery information) to any 3rd party and commit to keep it safe.  You may at any time request we delete this information and/or remove you from the mailing list.

By using this website you agree to this privacy policy and the terms and conditions of this website.  If you do not agree, please feel free to leave the website.

 

All products are used at own risk, regardless of condition.

Updated on 14/9/2017

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